Customer Support
We are here to help. Call, email or visit us. For a return or a problem with an order, have your order number ready and tell us which of the situations below fits best.
Contact us
- Phone: (613) 695-3631
- Email: silkroadfoods123@gmail.com (we reply within 3 business days)
- Visit: 1618 Merivale Road, Ottawa, ON K2G 3G3
- Store hours: Monday to Saturday 9:00 am to 9:00 pm, Sunday 9:00 am to 8:00 pm.
What do you need help with?
| I want to… | Read | Time limit |
|---|---|---|
| Return an unopened item | Return & Exchange Policy | 7 days |
| Report a damaged, defective, spoiled, missing or wrong item | Return & Exchange Policy | 7 days |
| Complain about food quality | Return & Exchange Policy | 7 days |
| Check on a refund | Refund Policy | 5–6 business days |
| Cancel or change an order | Cancellation Policy | Before packing |
| Ask about delivery or pickup | Shipping & Delivery Policy | — |
What to include in your message
- Your name and order number (or store receipt).
- The item(s) and what is wrong.
- Photos of the item, its packaging and the best-before date, for damaged, spoiled, incorrect or quality issues.
- The best way to reach you.