Contact us
We’d love to hear from you.
Questions about an order, a product or your visit? Call us, send a message or stop by the store — our team is happy to help.
Open 7 days a week
Replies within 3 business days
Free parking
Ways to reach us
We’re happy to help
Call the storeThe fastest way to reach us during store hours. You can also call (613) 695-3635.(613) 695-3631
Email customer supportFor online orders, returns and anything else. We reply within 3 business days.silkroadfoods123@gmail.com
Visit us1618 Merivale Road, Ottawa, ON K2G 3G3 — plenty of free parking right at the door.Get directions
Store hoursMonday to Saturday 9 am – 9 pm · Sunday 9 am – 8 pm
Send us a message
Tell us what you need and include your order number if it’s about an order.
Quick answers
Before you ask
A few of the questions we hear most. For more, visit our FAQ page.
Do you deliver?
Yes — we deliver across Ottawa and Gatineau. The delivery fee is shown at checkout, and the minimum order for delivery is $25.
How does pickup work?
Choose pickup at checkout. Orders are usually ready in about 4 hours during store hours at 1618 Merivale Road. Pickup orders are held for 3 days.
Can I order fresh meat or produce online?
Not at the moment. Fresh produce, meat, dairy and frozen items are sold in store only.
Visit the store
1618 Merivale Road, Ottawa
Hours
Mon – Sat9:00 am – 9:00 pmSunday9:00 am – 8:00 pm
Open today
Call us(613) 695-3631
Plenty of free parkingRight at the door