Payment & Billing Terms

The short version: you pay in Canadian dollars at checkout, tax and any delivery fee are shown before you pay, and your card details go to our payment processor, not to us.

Payment methods

The payment methods we accept are shown at checkout.

Currency, tax and fees

• All prices and charges are in Canadian dollars (CAD).
• Tax is calculated at checkout and shown before you pay.
• Any delivery fee is shown before you pay. Delivery orders have a $25 minimum.

Payment authorisation

When you place an order, you authorise the order total to be charged to your payment method. Your card issuer may place a temporary hold while the payment is authorised.

If your payment does not go through

If a payment is declined or cannot be verified, we may hold or cancel the order and will contact you where we can. You may be asked to provide another payment method.

How your payment information is handled

Payments are processed securely by Shopify and its payment providers. We do not see or store your full card number. See our Privacy Policy.

Billing information

Please give a billing address that matches your payment method. We may ask for verification if an order looks unusual, to protect you and us from fraud, and may cancel an order we reasonably suspect is fraudulent.

Receipts and order confirmations

We email a confirmation and receipt to the address you provide. Please keep it as proof of purchase.

Refunds and disputes

Approved refunds go to the original payment method within 5 to 6 business days, as explained in the Refund Policy. If you see a charge you do not recognise, please contact us first at (613) 695-3631 or silkroadfoods123@gmail.com so we can check it. You can also contact your card issuer at any time.