Cancellation Policy

The short version: contact us as soon as possible. We can usually cancel an order before we start packing it. Once an order has been packed or has left for delivery, it may no longer be cancellable and our Return & Exchange Policy applies instead.

Cancelling an online order

1. Call (613) 695-3631 or email silkroadfoods123@gmail.com with your order number.
2. We will confirm whether the order can still be cancelled, which is possible before we start packing it.
3. If cancelled, you are refunded to your original payment method as described in the Refund Policy.

When we cannot cancel

• The order has already been packed, is ready for pickup, or is out for delivery.

In these cases you may still have return or refund options. See the Return & Exchange Policy.

Uncollected pickup orders

We hold pickup orders for 3 days. After that, the order is cancelled.

If we cancel your order

We may cancel or adjust an order if an item is out of stock, a price or product description was clearly wrong, we cannot deliver to your address, payment cannot be authorised, or we suspect fraud. We will contact you where we can, and refund anything you paid for but did not receive.

Changing an order

If you want to add, remove or swap items, contact us as soon as possible. Changes are possible only if the order has not been packed.

Your legal rights

Depending on where you live, consumer-protection laws may give you additional cancellation rights. Nothing in this policy limits those rights.